Gracie Moon Scents appreciate and value all of our customers and a positive customer experience is our number one aim. Accordingly, our Terms and Conditions are set out below. By reading this you accept all Terms & Conditions stated here. If you do not agree then you should navigate away from this domain.
We reserve the right to make changes to our Terms & Conditions at any time without warning, or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site.
Gracie Moon Scents will never share your personal information with any third parties without your prior consent, your personal data is held in confidence.
As part of the order process, it is necessary for us to collect some personal information from you. This may include your name, address, phone numbers, email addresses and payment details.
We may use your personal information:
- To process your order
- To send you information about our special offer, promotions and updates
- To communicate with you regarding enquiries, complaints or sales
The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. Gracie Moon Scents do not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.
Orders and Payments
Once you have placed your order, we will package and post your item to the address specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you check the address before completing your payment.
You will receive an email to acknowledge that we have received your order and a second email once your item(s) have been dispatched in accordance with the shipping/postage option you selected.
We accept all major credit cards.
Gracie Moon Scents use various different types of postal service providers, including Royal Mail. For international customers, we will utilise the services of the most cost effective service provider, negotiated by us.
Your chosen delivery method will be on your email that you receive from us.
The tracking available to use, as a company, via the courier, is only live for 3 months. If you have not contacted us within the 3-month time frame, we may not be able to assist you any further with your enquiry.
At Gracie Moon Scents, we check every product to ensure that the highest standards have been met prior to dispatch. Should you receive any item that you are not satisfied with please contact us within 48 hours via our email address: [email protected] . Please ensure that you provide your order reference number and contact details to us, as well as any supporting evidence. We will discuss the options with you at the time of contact.
Should your item(s) be badly damaged, we recommend that you do not accept these from the courier
Returns and Refunds
Your customer experience is very important to us and we strive to make your online shopping expedition as fun and enjoyable as possible, because of this our returns policy gives you 14 days to change your mind. You can cancel or return your order within 14 days from when you receive the order. Any refunds will be subject to the product being returned in a saleable condition, with no signs of use or damage to the product or packaging. If the product is not in the original packaging or is damaged in any way we are not obliged to refund you.